This page outlines the terms for photo booth services provided by The Shutter Soirée (“Vendor”), a sole proprietorship owned by Lesleigh Nixon, Los Angeles, CA, to the individual or entity booking and financially responsible for the services (“Client”). These Terms, together with the Client’s selected package/add-ons and invoice/booking confirmation (collectively, the “Agreement”), apply to bookings made through theshuttersoiree.com.

Retainer (Date Reservation)
A non-refundable retainer equal to 50% of the total package price is due at the time of booking to reserve the event date and time. The retainer is applied toward the total balance.

Final Payment
The remaining balance (50%) is due no later than 14 days prior to the event date. If the remaining balance is not received by the due date, Vendor may treat the booking as canceled by Client and Vendor will have no obligation to perform services. In such case, the retainer remains non-refundable. Vendor will make reasonable efforts to contact Client before treating the booking as canceled.

Payment Schedule and Method

For your convenience, payments may be made online via the Vendor’s website using Stripe or PayPal with a valid credit/debit card. If approved by Vendor, payment may also be made by cash. Cash is due before setup begins. Rates are locked once booked; changes require written approval.

Contracted services / Add-Ons / Overtime
Services include those described in the package and any add-ons selected by Client and confirmed by Vendor in writing (the “Services”). Client may request additional services or products; any approved additions will be billed at Vendor’s then-current add-on rates. Client understands that once booked, contracted services cannot be reduced or deducted to lower the price, but additional services may be added subject to availability. If Client requests Vendor to provide services beyond the contracted end time, overtime is billed at one hundred dollars ($100) per hour (or portion thereof) and must be paid before overtime begins.

Postponement/Rescheduling

Client may request to reschedule the event one (1) time by providing written notice to Vendor. If Vendor is available, the retainer may be transferred one time to a new event date occurring within six (6) months of the original event date. Client must select and confirm the new date within fourteen (14) days of the reschedule request; if a new date is not confirmed within that time, the request will be treated as a cancellation and the retainer will be forfeited. If the rescheduled date or event details result in a higher total price (including but not limited to peak dates, holidays, additional hours, increased guest count, travel, or add-ons), Client agrees to pay the difference prior to the rescheduled event. If Vendor must reschedule due to equipment failure, illness, emergency, or other circumstances beyond Vendor’s reasonable control, Client may choose to reschedule (subject to availability) or receive a refund of amounts paid.

Cancellation Policy
Client may cancel services at any time by providing written notice to Vendor. If Client cancels for any reason, the retainer is non-refundable. If Client cancels within fourteen (14) days of the event date, Client will not owe the remaining balance, provided no additional amounts are outstanding for approved add-ons already purchased or ordered by Vendor at Client’s request. Any custom items, rush orders, or third-party costs approved by Client (including but not limited to custom backdrops or other custom materials) are non-refundable and remain the responsibility of Client once ordered.

Event logistics / Client responsibilities

Client is responsible for ensuring the event site can accommodate the Services. Client will provide a minimum clear space of ten feet by ten feet (10’x10’) and provide Vendor access to the setup area at least ninety (90) minutes prior to the scheduled start time (unless otherwise agreed in writing). Client will provide access to a standard power outlet within twenty-five (25) feet of the setup area; if power is unavailable or unreliable, Vendor may use battery power and certain features may be limited. If Wi‑Fi or cellular service is weak or unavailable, digital sharing features may be limited or unavailable; this does not constitute non-performance and the Services will be considered delivered. Client is responsible for venue approval, permits, and compliance with venue rules. For outdoor events, Client will provide adequate cover/shade and a safe environment for equipment; Vendor may pause or stop services if conditions create a risk to guests, Vendor, or equipment, and such interruption will not be considered a breach by Vendor.

Limitation of Liability

Vendor is not responsible for the acts, omissions, or services of any other vendor, venue, or third party. To the maximum extent permitted by law, Vendor will not be liable for any indirect, incidental, special, consequential, or punitive damages. Vendor’s total liability for any claim arising out of or related to the Services or this Agreement will not exceed the total amount actually paid by Client to Vendor under this Agreement. Vendor is not liable for delays, missed photos, printing delays, reduced quality, or service limitations caused by factors outside Vendor’s reasonable control, including but not limited to venue restrictions, lighting conditions, crowding, interference by guests, power issues, or internet/cellular connectivity.

Force majeure

Vendor will not be deemed in breach of this Agreement or liable for failure or delay in performing the Services due to events beyond Vendor’s reasonable control, including acts of God, natural disasters, fire, severe weather, government orders, venue shutdowns, or Vendor illness/emergency. In such circumstances, Vendor will make commercially reasonable efforts to reschedule the Services or, at Vendor’s discretion and with Client approval, help coordinate a qualified replacement vendor if one is reasonably available. If Vendor cannot perform and the event cannot be rescheduled, Client’s sole remedy will be a refund of amounts paid, less any non-refundable third-party costs or custom items already purchased at Client’s request.

Photo delivery / quality / edits

Printed photos, when included, are provided during the event. Digital sharing features may be available during the event when internet/cellular connectivity allows. In the event of a technical issue (including loss of Wi‑Fi/cellular service), digital photos will be delivered via an online gallery or download link within twenty-four (24) hours after the event. Digital files are delivered in JPEG format. Vendor does not provide retouching or editing services unless separately agreed in writing.

Permitted Use (Client License) — Opt-In Marketing Only
Vendor grants Client a non-exclusive, non-transferable license to use the photos and other deliverables provided to Client for personal, non-commercial use, including posting on Client’s personal social media pages, personal keepsakes (such as scrapbooks), and personal communications (such as email or holiday cards). Client may not sell, license, or use the deliverables for commercial purposes without Vendor’s prior written consent. Vendor will not use Client’s event photos for Vendor’s marketing or promotional purposes unless Client provides prior written opt-in consent.

Copyright Ownership

Vendor retains all copyrights and ownership rights in and to all photos, templates, designs, and other deliverables created in connection with the Services, whether registered or unregistered, as permitted under applicable copyright law. Except for the limited license granted to Client in the “Permitted Use” section, no rights are transferred to Client.

Exclusivity

Client understands that Vendor is being retained as the exclusive photo booth provider for the event. To protect the quality and guest experience, Client agrees that no other person or company will provide the same or substantially similar photo booth services (paid or unpaid) at the event during Vendor’s service time without Vendor’s prior written consent.

Damage or Loss of Accessories

Client agrees to exercise due care in protecting Vendor’s equipment and accessories and to ensure guests do the same. Client is responsible for loss of or damage to Vendor’s equipment or accessories caused by Client, guests, or the venue (ordinary wear and tear excepted). If Vendor determines that equipment is being endangered or misused, Vendor may pause or stop services to prevent damage; such interruption will not be considered non-performance.

Appropriate Conduct/ Safe Working Environment

Client agrees to provide a safe, appropriate working environment for Vendor. If Vendor reasonably believes that conditions present a threat or implied threat of injury or harm to Vendor or equipment (including harassment, unsafe crowd behavior, or venue interference), Vendor may pause services to allow Client to correct the issue. If the unsafe condition continues or reoccurs, Vendor may end services and leave the event. If Vendor ends services due to unsafe conditions, Client remains responsible for payment in full and releases Vendor from liability related to incomplete coverage or reduced quality resulting from the unsafe conditions.

Notices
All notices under this Agreement must be provided in writing and may be delivered by email or text message. Notices are effective when sent to the email address or phone number provided by the receiving party in the booking record (or as later updated in writing).